Research Phase
Identifying the Problem
I interviewed 15 people with 10 questions. The questions were designed to understand their experiences present with delivery system and their interactions with the delivery facilitators.
Affinity Cluster helped me to identify the key problems with the users and their common pain points. There were some interesting insights without which a persona could not be framed.
Insights
People are agitated when they find no update as per their anticipation in the portals.
Very tedious for Users to communicate to the delivery facilitators. Half of them forget due to work pressure.
The systems are not updated immediately after delivery. Due to which many suffers from parcel theft.
Users were denied to hold the parcel because it was out for delivery.
“I have had packages stolen, or I am not home when it arrives and then need to go to the Post Office to pick it up.”
Ideation Phase
My goal was to give users the freedom to manipulate and update themselves with any delivery. Hence after coming up with any structure maps on how I wanted to design the wireframes, I built this information architecture on the basis of priorities I found among the users in my research.
Implementation Phase
Wireframes
The wireframes are built keeping in mind that the user can sync all their used applications for online shopping in Track my Parcel. It would be showing the current locations of all the online orders under each synced apps. The App has the Hold option which would enable users to hold the parcel till the instructed tenure to the delivery facilitator .
Track my Parcel encourages worry free online shopping. It has been built not only to help users get current information anytime but also avoid hopping around multiple applications in order to track individual items.
User Testing Phase
After having the user testing I got few recommendations that would help to improve future iterations as below :
I will use it
Pop out the image of the Next
The purpose of the Hold button is important
Love it
Extend the app menus to the next page.
Did you think about the Mail Section too?
Show estimated time instead of distance.