The Ask
Issues tool is a platform to create tickets for reporting bugs or creating new user access that is required for any application/ tools/ products used across the company. This tickets are then assigned to specific teams to resolve without the need for development effort. And in doing so, we planned to improve the architecture to account for future growth.The purpose of this request was to kick off conversation and exploration into the current pain points of the Issues Tool UX and ultimately provide design suggestions/concepts/mockups for the re-platform effort.
UX Research
This project being short, I started having conversations with end users and product team to understand the end to end process and the painpoints of the whole journey of issue creation. As a result, I could identifying not only the problems that everyone was talking about but also problems which were never identified before.
